Terms and conditions

These Terms and Conditions govern the relationship between AutoShift ("we", "our", "us") and you ("the customer") when you use our automotive services or website. By booking a service or bringing your vehicle to our workshop, you agree to these terms in full.

1. Our Services

AutoShift provides automotive maintenance and repair services for the following vehicle brands: Jeep, Dodge, Chrysler, Alfa Romeo, Subaru, Range Rover, Ford Mustang, GMC, and Cadillac. We reserve the right to decline work on any vehicle that falls outside our area of expertise, that presents a safety risk, or where we cannot source the required genuine parts within a reasonable timeframe.

All services are carried out by our trained technicians using OEM-grade diagnostic equipment and manufacturer-specified parts and fluids. Service descriptions on our website are for general guidance and do not constitute a binding offer; the specific scope of work is confirmed in the written estimate provided before work begins.

2. Booking and Appointments

Service bookings may be made by telephone, WhatsApp, email, or in person at our workshop. A booking confirms a time slot for your vehicle to be assessed — it does not guarantee that a specific repair can be completed within a specific timeframe until a diagnostic assessment has been carried out.

If you need to cancel or reschedule your appointment, please give us at least 24 hours notice. Repeated no-shows without notice may result in us declining to accept future bookings.

We ask that you provide accurate and complete information about your vehicle and its symptoms when booking. Incomplete or incorrect information may affect our ability to diagnose and price the work correctly.

3. WhatsApp Communications

AutoShift uses the WhatsApp Business API (operated by Meta Platforms) to send you service-related messages. By providing your WhatsApp number when contacting us or booking a service, you consent to receive transactional messages from us via WhatsApp.

Messages you may receive

• Booking confirmations and appointment reminders.
• Status updates on your vehicle during service.
• Collection notifications when your vehicle is ready.
• Service reminders at or near your next scheduled maintenance date.

We will not send unsolicited commercial or promotional messages via WhatsApp.

How to opt out

You may opt out of WhatsApp messages at any time by replying STOP to any message from us, or by contacting us at autoshiftegy@gmail.com. Opting out of WhatsApp messages does not affect our ability to contact you by phone or email in connection with a service in progress.

4. Estimates and Pricing

Before any repair or maintenance work begins, we will provide you with a written estimate setting out the work to be carried out and the expected cost including parts and labour. No work will be started until you have reviewed and approved this estimate.

All prices are stated in Egyptian Pounds (EGP). VAT and applicable taxes will be included in the final invoice where required by Egyptian law.

An estimate is not a fixed price quotation. If during the course of a repair we discover additional faults or require additional parts not identified at the time of the estimate, we will contact you before proceeding with any additional work. The final invoice will reflect only work you have approved.

Diagnostic fees may apply where a significant inspection is required to identify a fault. Any diagnostic fee will be communicated to you before the inspection begins and will be deducted from the cost of any subsequent approved repair.

5. Authorisation of Work

By approving an estimate — whether in person, by phone, by WhatsApp, or by email — you authorise AutoShift to carry out the stated work on your vehicle. This authorisation constitutes your agreement to pay the estimated cost upon completion.

If you are not the registered owner of the vehicle, you confirm that you have the authority of the registered owner to authorise repair work. AutoShift accepts no liability arising from unauthorised instructions given by a third party.

6. Payment

Payment is due in full upon collection of your vehicle. We accept cash and major credit cards. We do not release vehicles until the invoice has been settled in full.

In the event of a genuine dispute regarding the invoice, please contact us immediately at the time of collection. We will work with you to resolve the issue fairly. Disputed amounts should be raised before the vehicle is collected; collecting the vehicle implies acceptance of the invoice.

7. Quality Guarantee

AutoShift provides a quality guarantee on all service and repair work we carry out. If a fault directly related to work we have completed recurs within the guarantee period, we will re-inspect and, where appropriate, rectify the fault at no additional charge.

The guarantee does not cover:

• Faults unrelated to the work we carried out.
• Damage caused by accident, misuse, or failure to follow our post-service advice.
• Wear and tear on consumable items (brake pads, filters, tyres) after normal use.
• Work carried out by a third party following our service.

The guarantee period and specific terms are stated in writing on your service invoice. To make a guarantee claim, contact us as soon as the issue arises. Do not authorise further work by another party before contacting us, as this may void the guarantee.

8. Liability

AutoShift takes all reasonable care of vehicles left in our custody. We hold your vehicle on the understanding that it is roadworthy and legally compliant at the time of drop-off. We are not liable for pre-existing damage, mechanical faults, or defects not related to our work.

We will inform you of any damage we observe on your vehicle at drop-off. You are encouraged to note and report any existing damage before leaving your vehicle with us.

In the unlikely event of loss or damage to your vehicle while it is in our care, our liability is limited to the cost of repair or replacement of the damaged component, not the total value of the vehicle or any consequential losses.

We are not liable for:

• Loss of personal belongings left in the vehicle.
• Loss of business, loss of use, or any indirect or consequential loss arising from a delay in completing work.
• Any failure caused by a pre-existing fault we were not informed of and could not reasonably have identified.

9. Vehicle Collection

We will notify you when your vehicle is ready for collection. We ask that vehicles are collected within 48 hours of the completion notification. We understand circumstances vary — if you need more time, please inform us.

Vehicles left with us for more than 7 days after the completion notification, without prior arrangement, may be subject to a daily storage charge. We will always attempt to contact you before applying any such charge.

Vehicles that remain uncollected and unpaid for after 30 days, despite reasonable efforts to contact you, may be subject to legal proceedings to recover outstanding amounts under Egyptian law.

10. Manufacturer Warranty

Servicing your vehicle at an independent specialist should not void your manufacturer warranty, provided that genuine or OEM-grade parts are used and services are carried out in accordance with the manufacturer schedule. We use genuine or certified OEM-grade parts and maintain full service records to support your warranty.

Warranty terms vary by manufacturer and model year. If you have concerns about your specific warranty conditions, we recommend checking directly with your vehicle manufacturer or authorised importer before booking. AutoShift accepts no liability for warranty decisions made by a manufacturer following our service.

11. Website Use

The content on this website is provided for general informational purposes only. While we make every effort to keep information accurate and up to date, we make no warranty as to the accuracy, completeness, or suitability of any content for a particular purpose. Service descriptions, pricing indications, and availability are subject to change without notice.

You may not use our website in any way that is unlawful, harmful, or that could damage our reputation. Unauthorised use of this website may give rise to a claim for damages and may constitute a criminal offence under Egyptian law.

12. Intellectual Property

All content on this website — including text, images, graphics, logos, and design — is the property of AutoShift or its licensors and is protected by applicable intellectual property law. You may not reproduce, distribute, or create derivative works from any content without our prior written consent.

13. Governing Law

These Terms and Conditions are governed by the laws of the Arab Republic of Egypt. Any dispute arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the Egyptian courts.

14. Changes to These Terms

We may update these Terms and Conditions from time to time. The current version is always available on this page. Continued use of our services or website after changes are posted constitutes your acceptance of the revised terms. We recommend checking this page periodically.

15. Contact Us

If you have any questions about these Terms and Conditions or about a service we have provided, please contact us: